Apple Has Reportedly Started Recording and AI-Summarizing Conversations at the Genius Bar

Apple Has Reportedly Started Recording and AI-Summarizing Conversations at the Genius Bar It's limited in scope; it's opt-in; and managers don't get to see the summaries. Employees are still nervous. By Mike Pearl Published July 19, 2026, 1:36 pm ET Reading time 2 minutes Photo: Chip Somodevilla / Staff © Chip Somodevilla / Getty Images Read Later Comments (11) Apple is reportedly dipping its toe into recording and AI-summarizing your repair and tech support conversations with its employees at the Genius Bar. This new pilot program called “Live Notes” is being pitched as a time-saving tool for the store employees themselves, according to Bloomberg’s Mark Gurman, and is still only in a limited number of stores. The recording of the conversation, Gurman explains, is auto-transcribed and summarized, and then stored in the “record of the repair session” on the Genius Bar employee’s work iPad.